Frequently Asked Questions
Everything you need to know about your Bprimal shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for footwear and apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure tags are attached to receive a full refund or exchange.
How do I determine my correct size?
Each product page features a detailed sizing guide. We recommend measuring your foot or chest and comparing it to our metric charts for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Yes, Bprimal is committed to sustainability and fair labor practices. We partner only with manufacturers who adhere to strict ethical guidelines and use high-quality, durable materials.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.